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取消和退款条例 
* 您的订单一旦成功提交,我们就开始启动为您预定的程式。通常我们会在1-2个工作日内为您确认。订单预定程式启动后,取消费用即刻生效。如果您的预订因为座位已满或无法出团而未能确认,我们将全额退款。我们建议每位参团的游客都仔细阅读我们的退款条例,同时也请考虑购买一份 旅游保险。请阅读可供选择的 旅游保险 类别。

* 以下所列订单取消费用标准适用于所有预订,包括团及其相关服务、酒店、接驳服务及其它,旅游行程页面“特别提醒”中提到的所定团有特殊费率的除外。

取消时间 退款额度
出团前7天
出团前8-14天
出团前15-29天
出团前30天或更长时间
费用全部收取
收取50%的预订费用
收取25%的预订费用
收取10%的预订费用

* 出团后,拒绝一切退款。
* 出团后途风网一概不接受客人拼房要求。如客人在团内自行拼房,恕不接受退款。
* 所有的酒店和日程都会事先安排好。 任何人在出团当天缺席,都不会退款。 已经预订的酒店续住,一经确认,费用概不退还。

* 含有机票的团,机票全部费用概不退还,航班时间不可更改。
* 行程页面“特别事项”中注明“一经确认,出发日期不可更改和退票”的团,恕不接受退款。
* 七日内出发的团将无法更改出团日期,若需更改,请参考取消政策。
* 顾客因任何原因需要取消预订,银行电汇费用将连同取消费一并在退款中扣除。
* 如果银行转帐,银行电汇,汇票/旅行支票/银行支票在美国发生,我们将通过PayPal和支票处理相关退款。
* 所有的旅行团都只能经由途风网取消,不能通过旅行团供应商取消。
* 少数团队需要达到限定出团人数才能出发, 受此影响的顾客我们将全额退款或是推荐选择相近的产品替代。但这种情况很少发生,因为我们会尽最大努力满足顾客的旅行需求。
* 我们将在1-7个工作日内处理您的取消和退款请求。请注意我们不接受音频信件或者电邮告知的取消方式。
* 取消必须通过传真,或电邮发送附有您亲笔签名的扫描或电子的取消申请表。
传真: 1-626-552-3723
邮寄:
Attention: Cancellation and Refund
总部地址:
天津市河西区围堤道华盛广场B10C1
电话(Phone): 0086-400-637-6888(周一-周日:9:00am-11:30pm北京时间)

美国地址:
24 West Saint Joseph St, Arcadia, CA 91007
USA 电话(Phone): 1-626-389-8666 866-638-6888
传真(Fax): 1-626-552-3723

成都地址:
成都市洗面桥街22号城市阳光大厦1802室
电话(Phone): 086-400-637-6888(周一-周日:9:00am-11:30pm北京时间)
邮箱:service@toursforfun.com


* 请将扫描件或电子版 退单申请表 发送至:service@toursforfun.com 。请点击退单申请表进行表格下载。
* 请在表单中完整填写以下内容:您的预订号码,预订人全名,电子邮件位址,出团日期,团的名称,信用卡交易时间(您预订产品的时间),交易金额,电话号码,简短阐述取消的原因(我们需要知道确切的资讯,才能对您的退款进行评估。)


* 修改订单费用:
当订单成功提交后,如果需要修改订单(出发时间、上车地点等),每次修改我们将收取$30.00的订单修改费用。
如果客人需要取消已更改过出发日期的同一订单,途风网将根据原订单出发日期来收取相应取消费用。
如果增加已订团的参团人数,我们将收取每个订单$30.00的修改费用;在收到您的更改要求之后,我们会在一至二个工作日为您确认座位保留情况。如果减少已订团的参团人数,我们将以取消政策收取费用。
“买二送一”或“买二送二”行程中免费赠送的客人若在出团前7天之内取消参加行程,取消费用请参照具体团队页面的“特别说明”介绍;若在7天之外取消参加行程,我们将收取每人$30.00的修改费用。
 
• Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days. The cancellation fee will take into effect once you submit your reservation. If your purchase can not be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer to fully evaluate the cancellation policy and also consider purchasing a Travel Insurance policy. Please review our Travel Insurance Packages.
• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.
Cancellation Made Within Cancellation Fee
7 Days Prior to Departure Date
8-14 Days Prior to Departure Date
15-29 Days Prior to Departure Date
30 or More Days Prior to Departure Date
100% of Reservation Cost
50% of Reservation Cost
25% of Reservation Cost
10% of Reservation Cost
• The Cancellation Fees listed here will apply to all reservations, unless the tour booked has specific rates or fees listed under "Special Notes".
• No refund shall be given for any portions of the tour unused by the customer after departure of the tour regardless of any possible reasons.
• For tours that include airfare, airfare is completely non-refundable.
• All cancellations must be made directly with Tours4Fun, not with providers.

• Some tours may require a minimum number of people to operate. The affected customer will be fully refunded or may choose a similar tour product as a substitute. However, please keep in mind that should this happen, it would be under very special and rare circumstances, because we will try our best to accommodate our customers travel needs.
• Should the reservation be cancelled by the customer for any reason, the bank associated wiring fees (received by Tours4Fun) will be deducted from the refund for each wire transfer along with the Cancellation Fee as well.
• We will process your cancellation/refund request within 1-7 business days. Please note that we will NOT acknowledge voice mail or email cancellation.
• Cancellation must be made in writing by fax or by mail or by sending scanned/digital Cancellation Request Form with signature.
By fax: 1-626-552-3723
By mail: Attention: Cancellation and Refund
ToursForFun
24 West Saint Joseph St,
Arcadia, CA 91007
USA
Phone: 1-626-389-8666
Fax: 1-626-552-3723
Sending scanned/digital Cancellation Request Form with signature to: service@tours4fun.com Download Cancellation Request Form here. We need to know exactly why you are requesting a cancellation and if you are able to receive a credit. Please provide us all the details needed in order to assist in the evaluation of your request.
Amendment Fees: Any change (date, location, tour, etc.) made on a reservation after confirmation e-mail has been sent out is subject to a $30 amendment fee per change.
To add a person onto a reservation, an amendment fee of $30 will be charged per reservation. We will confirm the seats within one to two business days. To cancel a customer from a reservation, the regular cancellation policy will apply.
To cancel the person free of charge from a reservation with Buy 2 Get 1 Free or Buy 2 Get 2 promotion, if 7 days within departure date, please refer to Pricing tab of product page for penalty fees; if 7 days beyond departure date, $30 amendement fee will be charged per person.

To cancel a customer from a reservation, the regular cancellation policy will apply.
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