取消而不收取罚款：
* 酒店:
- 迭戈·德·阿尔马格罗：抵达前 5 天
- Kimal 和 Poblado de Kimal：抵达前 9 天以及节假日期间 17 天
- La Casa de Don Tomas：抵达前 7 天，
- El Refugio：节假日期间 32 天
* 陆地服务：抵达前 7 天。
* 对于特殊日期，我们将在确认时通知您。
* 您必须在上述截止日期（工作日）之前收到通知，以避免支付延迟取消费。
To cancel without penalty fee:
* Hotels:
- Diego de Almagro: 5 days prior arrival
- Kimal and Poblado de Kimal: 9 days prior arrival and 17 days during holidays
- La Casa de Don Tomas: 7 days prior arrival and 
- El Refugio: 32 days during holidays
* Land services: 7 days prior arrival.
* For special dates, you will be informed at the time of confirmation.
* You must be informed before the deadline indicated above (working days) in order to avoid the late cancellation fee.
* 本产品费用为打包价格，平台在接到订单后，已向供应商预订全部产品、项目或服务，如您无法参加其中部分项目、行程或已含的各项服务，则视为自动放弃，不退还任何费用。

* 本产品采用散客拼团模式，由地接社提供接待服务。为方便出团操作，地接社可能在途中将游客从原车换到另一辆车并指派不同导游和司机提供服务，但服务内容与标准与合同相符。

• 圣诞节和新年期间（12 月 25 日和 1 月 1 日），私人陆地服务将收取 50% 的附加费，而 5 月 1 日、9 月 18 日、19 日、12 月 25 日和 1 月 1 日期间，SIB 服务将收取 30% 的附加费。
• 价格需在节假日和长周末（复活节、9 月 18 日国定假日、圣诞节和新年前夜等）期间确认。
• 12 月 25 日和 1 月 1 日的 SIB 服务需确认。
• 马丘卡每周一和周二关闭。
• 行程可能会根据航班时刻表、气候条件或为保证 SIB 服务而更改，至少 2 名乘客。
• 对于 SIB 短途旅行，乘客必须携带自己的可再填充水瓶。
• 圣佩德罗德阿塔卡马及其周边地区由受保护的考古和文化遗址组成。您必须遵守标记的路径，不要进入限制区域。
• 由于海拔较高（El Tatio 和 Meñique & MIscanti），不建议 7 岁以下儿童、孕妇、老年乘客和/或患有心脏病的乘客参加圣佩德罗德阿塔卡马的短途旅行（海拔 4,200 米）。
• 在高原地区（智利北部），玻利维亚冬季（12 月/2 月）期间，由于降雨过多，游览活动可能会更改或暂停。冬季（7 月/8 月）期间，由于积雪过多可能会堵塞道路，高海拔地区的游览活动可能会暂停。
• 我们仅充当产品延伸服务公司的中介。我们不对火车、公共汽车、轮船或任何交通服务以及乘客使用的酒店承担任何责任；我们也不为任何行为、错误或遗漏，或由与供应商相关的车辆或人员造成的任何损害负责。如有额外费用，将由乘客承担。
• 我们遵守智利标准 (NCh3067:2013) 中的规定，防止任何形式的人类剥削，尤其是性剥削，尤其是当这种剥削可能影响儿童时。因此，我们不与提供上述产品的公司合作，如果在旅行期间发生任何此类情况，我们要求您通知我们。
• 我们致力于国家旅游业的正确发展和所有居民的福祉，此外，我们是一家对社会负责的公司，我们确保我们的运营对我们运营所在地区的文化和环境产生积极影响。我们在运营过程中保护员工、供应商和乘客的健康和安全。
• 我们的可持续发展政策基于四大基本支柱，这些支柱使我们能够创建直接惠及我们的土地、野生动物和当地社区的旅行计划和体验，同时提高人们对我们国家当地文化、动植物的认识。
• 我们通过做出有助于保护自然以及我们国家和国际遗产的决策来促进环境保护；此外，我们通过犯罪预防模式和道德准则优先考虑我们的供应商并向他们提供可持续政策，我们促进合作者的专业成长，不分性别、宗教、种族或政治意识形态，并在服务、质量、护理和维护自然环境方面提供长期培训，我们支持当地社区保护他们的传统和文化特征，例如在圣佩德罗德阿塔卡马，我们支持各种土著人民提供的服务。

• During Christmas and New Year (Dec 25 and Jan 01), land services in private have a 50% surcharge and during May 01, Sep 18, 19, Dec 25 and Jan 01, SIB services will have a surcharge of 30%.
• Rates are subject to confirmation during holidays and long weekends (Easter, National Holidays Sep/18, Christmas and New Year’s Eve, etc).
• On Dec 25 and January 01st the SIB services are subject to confirmation.
• Machuca is closed on Mondays and Tuesdays.
• Itinerary could be changed according to flight schedules, climate conditions, or to warranty the SIB services, minimum 2 pax.
• For SIB excursions, passengers must bring their own refillable water bottle.
• San Pedro de Atacama and its surroundings are made up of archaeological and cultural sites that are under conservation protection. You must respect the marked paths and not access places that are restricted.
• Excursions in San Pedro de Atacama, due to the altitude (El Tatio and Meñique & MIscanti), are not recommended for children under 7 years old, pregnant women, elderly passengers and/or passengers with heart diseases (altitudes of 4,200 m a.s.l.).
• In the High-Plateau (Northern Chile), during the Bolivian winter (Dec/Feb), excursions may be modified or suspended due to the excess of rain. During winter (Jul/Aug), excursions in height may be suspended due to the excess of snow that could cut the roads.
• We act only as intermediaries of the companies whose products extend the services. We do not assume any responsibility for train, bus, ship or any transportation service, and the hotels used by passengers; We are also not responsible for any act, mistake or omission, or for any damages caused by vehicles or people related to the suppliers. Additional expenses, if any, will be on passenger account.
• We adhere to what is established in the Chilean Standard (NCh3067:2013), regarding the prevention of human beings exploitation, in any form, especially sexual, and in particular when it may affect children. Therefore, we do not work with companies that offer products related to the above, and we ask you inform us if any of this happens during the trip.
• We are committed to the correct tourism development of the country and the well-being of all its inhabitants, in addition, we are a socially responsible company and we make sure that our operations have a positive impact on the culture and environment of the areas in which we operate. we operate, protecting the health and safety of our staff, suppliers and passengers.
• Our sustainability policy is based on four fundamental pillars that allow us to create travel programs and experiences that directly benefit our land, wildlife and local communities, in addition to raising awareness of the local culture, flora and fauna of our country.
• We promote the preservation of the environment by making decisions that contribute to the conservation of nature and our national and international heritage; in addition, we prioritize and give visibility to our suppliers with sustainable policies through our Crime Prevention Model and Our Code of Ethics We promote the professional growth of our collaborators without distinction of gender, religion, ethnicity or political ideology, and with permanent training in issues of service, quality, care and maintenance of our natural environment and we support local communities to preserve their traditions and cultural identity, as is the case of San Pedro de Atacama, where we favor the services offered by the various indigenous peoples.