取消而不收取罚款：
* 酒店：抵达前 9 天免费，但以下情况除外：
- Iorana：淡季需提前 32 天抵达，旺季需提前确认
- Altiplanico Rapa Nui：提前 32 天抵达，免费
* 陆地服务：抵达前 9 天。
* 对于特殊日期，我们将在确认时通知您。
* 您必须在上述截止日期（工作日）之前收到通知，以避免支付延迟取消费。
To cancel without penalty fee:
* Hotels: 9 days prior arrival, no charge, except:
- Iorana: 32 days prior arrival during low season and During high season to be confirmed
- Altiplanico Rapa Nui:  32 days prior arrival, no charge
* Land services: 9 days prior arrival.
* For special dates, you will be informed at the time of confirmation.
* You must be informed before the deadline indicated above (working days) in order to avoid the late cancellation fee.
* 本产品费用为打包价格，平台在接到订单后，已向供应商预订全部产品、项目或服务，如您无法参加其中部分项目、行程或已含的各项服务，则视为自动放弃，不退还任何费用。

* 本产品采用散客拼团模式，由地接社提供接待服务。为方便出团操作，地接社可能在途中将游客从原车换到另一辆车并指派不同导游和司机提供服务，但服务内容与标准与合同相符。

• 节假日期间（1 月 1 日、5 月 1 日、9 月 18 和 19 日以及 12 月 25 日），陆地服务私人服务需收取 100% 的附加费，长途客车（SIB）需收取 100% 的附加费，并且将在下午（或中午开始）运营。
• 价格需在节假日和长周末（复活节、9 月 18 日国定假日、圣诞节和新年前夜等）以及 Tapaty 派对期间（2 月 10 日和 18 日左右）确认。
• 行程可能会根据航班时刻表、气候条件或为了提供更好的服务而更改。
• 复活节岛由考古和文化遗址组成，这些遗址受到保护。禁止进入禁区。自 2018 年以来，Mau Henua 土著社区管理着拉帕努伊公园，控制了他们的祖传领土，限制了每天进入公园的人数。
• 公园内负责任探索的规定：
  - 每位游客必须购买门票，并由当地导游陪同参观。仅允许在 Tahai 区和 Anakena 海滩进行自助参观。
  - 尊重考古遗迹，留在授权的路径上。
  - 尊重标志及其限制。禁止进入禁区。
  - 请勿触摸，仅可在允许的距离内观察。
  - 不要采集本地物种（沙子、石头、贝壳或珊瑚等），为保护环境做出贡献。
  - 自行车只能在道路上行驶。
  - 禁止涂鸦或划痕、携带宠物、饮酒、吸烟、生火、露营和使用无人机。
  - 未经事先授权，不得拍摄用于商业用途的影片或照片。
• 复活节岛入境法：
  - 新法律规定外国人（非拉帕努伊人）进入该岛的权利，必须事先在 SERNATUR（国家旅游服务机构）注册的酒店或机构预订住宿（最少 1 晚/最多 30 晚）。
  - 所有访问该岛的乘客必须在旅行前至少 48 小时在线填写唯一入境表 (FUI)，注明他们将入住的酒店和 Sernatur 注册号码。然后，您将通过邮件收到确认信息，您必须在机场的调查警察局 (PDI) 出示该确认信息。此流程是按人头办理的，无需打印表格，您可以在手机上出示，并出示您的入境和出境票。请记住，未填写表格的乘客将无法登船。
  - 欲了解更多信息，请查看前往复活节岛的旅游信息。
• 国家公园门票（支付门票）：
  - 要进入由拉帕努伊土著社区管理和保护的地方，游客必须提前购买门票，以确保在参观公园当天进入。
  - 预订确认后，您将在付款时注册的电子邮箱中收到门票，您必须下载该门票并在门禁处与护照一起出示。
  - 请记住，门票销售视供应情况而定，根据每天授权的入场配额，并且在入场日期的前后 5 天内有效，超过该期限则无法使用。
  - 允许在参观前 48 小时内更改日期。
  - 门票不可转让，只能在所选日期在指定地点使用
• 我们仅充当产品延伸服务公司的中介。我们不对火车、公共汽车、轮船或任何交通服务以及乘客使用的酒店承担任何责任；我们也不为任何行为、错误或遗漏，或由与供应商相关的车辆或人员造成的任何损害负责。如有额外费用，将由乘客承担。
• 我们遵守智利标准 (NCh3067:2013) 中的规定，防止任何形式的人类剥削，尤其是性剥削，尤其是当这种剥削可能影响儿童时。因此，我们不与提供上述产品的公司合作，如果在旅行期间发生任何此类情况，我们要求您通知我们。
• 我们致力于国家旅游业的正确发展和所有居民的福祉，此外，我们是一家对社会负责的公司，我们确保我们的运营对我们运营所在地区的文化和环境产生积极影响。我们在运营过程中保护员工、供应商和乘客的健康和安全。
• 我们的可持续发展政策基于四大基本支柱，这些支柱使我们能够创建直接惠及我们的土地、野生动物和当地社区的旅行计划和体验，同时提高人们对我们国家当地文化、动植物的认识。
• 我们通过做出有助于保护自然以及我们国家和国际遗产的决策来促进环境保护；此外，我们通过犯罪预防模式和道德准则优先考虑我们的供应商并向他们提供可持续政策，我们促进合作者的专业成长，不分性别、宗教、种族或政治意识形态，并在服务、质量、护理和维护自然环境方面提供长期培训，我们支持当地社区保护他们的传统和文化特征，例如在圣佩德罗德阿塔卡马，我们支持各种土著人民提供的服务。

• During holidays (Jan 01, May 01, Sep 18 y 19 and Dec 25), land services have a 100% surcharge in private services & 100% by coach (SIB), and they will operate in the afternoon (or from noon).
• Rates are subject to confirmation during holidays and long weekends (Easter, National Holidays Sep/18, Christmas and New Year's Eve, etc) and during the Tapaty party (Feb 10/18 app.).
• Itinerary could be changed according to flight schedules, climate conditions, or in order to provide a better service.
• Easter Island is composed by archaeological and cultural sites, which are under conservation protection. Access is forbidden to restricted areas. Since 2018, the Mau Henua indigenous community has managed the Rapa-Nui parks, achieving control of their ancestral territory, restricting daily visits to their parks.
• Regulations within the park for responsible exploration:
  - Every visitor must buy an entrance ticket and visit with a local guide. Self-guided visits are only allowed in the Tahai sector and Anakena beach.
  - Respect the archaeological remains by staying on the authorized trails.
  - Respect the signs and their restrictions. Entry to restricted areas is not allowed.
  - Do not touch, just observe from the permitted distance.
  - Refrain from collecting native species (sand, stones, shells or corals, etc.) and contribute to the care of the environment.
  - Bicycles can only circulate on roads.
  - It is not allowed to make graffiti or scratches, bring pets, drink liquor, smoke, make fires, camp, and use drones.
  - It is not allowed to Film or take photographs for commercial use without prior authorization.
• Easter Island entry law:
  - The new law regulates the right of entry to the island to foreigners (not Rapa-Nui people), allowed only with previously booked accommodation (minimum 1 night / maximum 30) in a hotel or establishment registered by SERNATUR (National Tourism service).
  - All passengers visiting the island must fill out the Unique Entry Form (FUI) online, at least 48 hours prior to  the trip indicating the hotel where they will be staying and their Sernatur registration number. Then, you will receive your confirmation by mail which you must present at the Investigation Police Department (PDI) at the airport. The procedure is per person and it is not necessary to print the form, you can show it on your cell phone, in addition to presenting your entry and exit ticket. Remember, passengers who do not fill out the form will not be embarked.
  - For more information, please check the Travel to Easter Island Information.
• Entrance fee to National parks (payment of tickets):
  - To access the places managed and protected by thec indigenous community of Rapa-Nui, visitors must previously purchase their ticket to ensure entry on the day of their visit at the park.
  - Once the booking is confirmed, you will receive the ticket in your email registered in the payment, which you must download to be presented along with your passport at access control.
  - Remember that ticket sales are subject to availability, according to the authorized entry quotas per day and are valid for 5 days before and 5 days after the date indicated as entry, after that period it cannot be used.  
  - Change of date allowed up to 48 hours before your visit.
  - Tickets are non-transferable, to be used in the place and on the selected day
• We act only as intermediaries of the companies whose products extend the services. We do not assume any responsibility for train, bus, ship or any transportation service, and the hotels used by passengers; We are also not responsible for any act, mistake or omission, or for any damages caused by vehicles or people related to the suppliers. Additional expenses, if any, will be on passenger account.
• We adhere to what is established in the Chilean Standard (NCh3067:2013), regarding the prevention of human beings exploitation, in any form, especially sexual, and in particular when it may affect children. Therefore, we do not work with companies that offer products related to the above, and we ask you inform us if any of this happens during the trip.
• We are committed to the correct tourism development of the country and the well-being of all its inhabitants, in addition, we are a socially responsible company and we make sure that our operations have a positive impact on the culture and environment of the areas in which we operate. we operate, protecting the health and safety of our staff, suppliers and passengers.
• Our sustainability policy is based on four fundamental pillars that allow us to create travel programs and experiences that directly benefit our land, wildlife and local communities, in addition to raising awareness of the local culture, flora and fauna of our country.
• We promote the preservation of the environment by making decisions that contribute to the conservation of nature and our national and international heritage; in addition, we prioritize and give visibility to our suppliers with sustainable policies through our Crime Prevention Model and Our Code of Ethics We promote the professional growth of our collaborators without distinction of gender, religion, ethnicity or political ideology, and with permanent training in issues of service, quality, care and maintenance of our natural environment and we support local communities to preserve their traditions and cultural identity, as is the case of San Pedro de Atacama, where we favor the services offered by the various indigenous peoples.