取消而不收取罚款：
* 瓦尔帕莱索的酒店：提前 10 天抵达，免费，但以下情况除外：
- Ayca la Flora：抵达前 18 天
- Casa Higueras：抵达前 17 天
- 比尼亚德尔马酒店：抵达前 5 天
* 陆地服务：抵达前 9 天。
* 对于特殊日期，我们将在确认时通知您。
* 您必须在上述截止日期（工作日）之前收到通知，以避免支付延迟取消费。
To cancel without penalty fee:
* Hotels in Valparaíso: 10 days prior arrival, no charge, except:
- Ayca la Flora: 18 days prior arrival
- Casa Higueras: 17 days prior arrival
- Hoteles Viña del Mar:  5 days prior arrival
* Land services: 9 days prior arrival.
* For special dates, you will be informed at the time of confirmation.
* You must be informed before the deadline indicated above (working days) in order to avoid the late cancellation fee.
* 本产品费用为打包价格，平台在接到订单后，已向供应商预订全部产品、项目或服务，如您无法参加其中部分项目、行程或已含的各项服务，则视为自动放弃，不退还任何费用。

* 本产品采用散客拼团模式，由地接社提供接待服务。为方便出团操作，地接社可能在途中将游客从原车换到另一辆车并指派不同导游和司机提供服务，但服务内容与标准与合同相符。

• 圣诞节和新年期间（12 月 24、25、31 日和 1 月 1 日），陆路服务需加收 50% 的附加费。
• 假期和长周末（复活节、国庆节、圣诞节、新年前夜或其他）期间的价格需确认。
• 行程可能会根据航班时刻表、气候条件或为了提供更好的服务而更改。
• 博物馆周一闭馆。
• 我们仅充当产品延伸服务公司的中介。我们不对火车、公共汽车、轮船或任何交通服务以及乘客使用的酒店承担任何责任；我们也不为任何行为、错误或遗漏，或由与供应商相关的车辆或人员造成的任何损害负责。如有额外费用，将由乘客承担。
• 我们遵守智利标准 (NCh3067:2013) 中的规定，防止任何形式的人类剥削，尤其是性剥削，尤其是当这种剥削可能影响儿童时。因此，我们不与提供上述产品的公司合作，如果在旅行期间发生任何此类情况，我们要求您通知我们。
• 我们致力于国家旅游业的正确发展和所有居民的福祉，此外，我们是一家对社会负责的公司，我们确保我们的运营对我们运营所在地区的文化和环境产生积极影响。我们在运营过程中保护员工、供应商和乘客的健康和安全。
• 我们的可持续发展政策基于四大基本支柱，这些支柱使我们能够创建直接惠及我们的土地、野生动物和当地社区的旅行计划和体验，同时提高人们对我们国家当地文化、动植物的认识。
• 我们通过做出有助于保护自然以及我们国家和国际遗产的决策来促进环境保护；此外，我们通过犯罪预防模式和道德准则优先考虑我们的供应商并向他们提供可持续政策，我们促进合作者的专业成长，不分性别、宗教、种族或政治意识形态，并在服务、质量、护理和维护自然环境方面提供长期培训，我们支持当地社区保护他们的传统和文化特征，例如在圣佩德罗德阿塔卡马，我们支持各种土著人民提供的服务。

• During Christmas and New Year (Dec 24, 25, 31 and Jan 01), land services have a 50% surcharge.
• Rates are subject to confirmation during holidays and long weekends (Easter, National Holidays, Christmas and New Year’s Eve or others).
• Itinerary could be changed according to flight schedules, climate conditions, or in order to provide a better service.
• Museums are closed on Mondays.
• We act only as intermediaries of the companies whose products extend the services. We do not assume any responsibility for train, bus, ship or any transportation service, and the hotels used by passengers; We are also not responsible for any act, mistake or omission, or for any damages caused by vehicles or people related to the suppliers. Additional expenses, if any, will be on passenger account.
• We adhere to what is established in the Chilean Standard (NCh3067:2013), regarding the prevention of human beings exploitation, in any form, especially sexual, and in particular when it may affect children. Therefore, we do not work with companies that offer products related to the above, and we ask you inform us if any of this happens during the trip.
• We are committed to the correct tourism development of the country and the well-being of all its inhabitants, in addition, we are a socially responsible company and we make sure that our operations have a positive impact on the culture and environment of the areas in which we operate. we operate, protecting the health and safety of our staff, suppliers and passengers.
• Our sustainability policy is based on four fundamental pillars that allow us to create travel programs and experiences that directly benefit our land, wildlife and local communities, in addition to raising awareness of the local culture, flora and fauna of our country.
• We promote the preservation of the environment by making decisions that contribute to the conservation of nature and our national and international heritage; in addition, we prioritize and give visibility to our suppliers with sustainable policies through our Crime Prevention Model and Our Code of Ethics We promote the professional growth of our collaborators without distinction of gender, religion, ethnicity or political ideology, and with permanent training in issues of service, quality, care and maintenance of our natural environment and we support local communities to preserve their traditions and cultural identity, as is the case of San Pedro de Atacama, where we favor the services offered by the various indigenous peoples.